FAQs

Frequently Asked Questions

The 50 continental states of the United States of America.

Each product on northgeorgiawateradventures.com has an estimated processing time, which is given in business days and provided on the product's page. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing time and the time your item is in transit.

Business days are Monday to Friday and do not include federal holidays within the United States.

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact customer service for assistance.

Large items include products like canoes, catarafts, and rafts. These large and heavy products cannot be sent by traditional package delivery and must be shipped via a large-item carrier.

After the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than age 18 must be present and available to sign for the delivery. Large-item shipping methods may include:

Curbside Delivery Your item will be delivered curbside via standard freight. Drivers do not assist in the assembly of your product, and if you select this method, we recommend you have someone to help you bring your item indoors.

Threshold Delivery Your item will be delivered just over the first threshold of your building.

Room-of-Choice Delivery Your item will be delivered into the room of your choice, including one flight of stairs up or down.

Room-of-Choice Delivery & Assembly Your item will be delivered into the room of your choice, including one flight of stairs up or down. Your item will then be unpacked and fully assembled. All packaging will be removed after the assembly is complete.